سياسة الاستبدال والاسترجاع

Shipping, Replacement, and Return Policy At MUSE PERFUMES, we strive to provide a distinguished and safe shopping experience for our customers within the Kingdom of Saudi Arabia, with a focus on fast delivery and quality service. Shipping and Delivery Currently, delivery is available to all regions of Saudi Arabia, and we are continuously working to develop our services and add new shipping options to improve our customers' experience. Orders are shipped via approved and reliable shipping companies, and contact is made with the customer to coordinate the delivery process after the order is shipped. Delivery Duration In most cases, delivery takes: 3 to 5 working days within Saudi Arabia. Delivery times may vary during seasons, promotions, or in some remote areas. Important Notes Orders are prepared during official working hours. Orders placed outside working hours or during official holidays are considered registered on the first working day following the order date. If the customer's address is outside the direct coverage area of the shipping company, the shipment may need to be received from the nearest branch of the shipping company. Replacement Policy You can request a product replacement within 14 days from the date of receiving the order. Conditions for Replacement The product must be in its original condition. It must be unused or unopened. Return the product with all packaging and original accessories. Present the purchase invoice or order number. After receiving and inspecting the product, it can be replaced with: A product of the same value. A product of lesser value with a refund of the difference to the customer. A product of higher value with an additional payment of the price difference. All replacement processes are coordinated through customer service. Return Policy We offer our customers the possibility to return products within 14 days from the date of receipt, according to the specified conditions. Conditions for Return The product must be in its original condition and unused. It must be inside the original packaging. Attach the purchase invoice or order number. Refund Mechanism After receiving the product and verifying it meets the return conditions, the following applies: Full refund. Or issuing a shopping voucher of the same value as the product, according to the customer's preference. Important Notes Used or damaged products due to misuse cannot be returned. The refund process may take several working days depending on the bank or payment method used. Customer Service 📞 Contact number: 0564949763 📩 Email: [email protected] We are always happy to serve you and strive to provide an aromatic experience that suits your taste.